Returns & Exchanges.
Overview
Our returns and exchanges policy is based on which item was purchased. The return policy with be shown on the production page. Most returns lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund the item must have a manufacturing defect, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the “void if removed” tag in place. Customers may in cases be able to return an item for exchange or credit note. All items purchased in sales are sold as finial (unless deemed defective)
Several types of items are exempt from being returned. Such as earrings or body piercing (unless deemed faulty – if faulty the item maybe repaired or exchanged for same product or credit note given at our desecration.
Additional non-returnable items:
- Gift cards
- Downloadable software products (CAD designs)
- Items that have been altered or customised to the customers requirements (including re-sizing)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to without starting the return process or contacting us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please not all returns (unless deemed faulty will be returned at buyers expensive, high-value items must be returned using a tracked & insured service such as Royal Mail special delivery.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {sales@miggymac.com}.
Sale items
All sale items are final and can not be exchanged or return unless deemed faulty.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {sales@miggymac.com}
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {sales@miggymac.com} for questions related to refunds and returns.