Our Terms & Conditions
RETURNS & EXCHANGES POLICY We want you to be happy with your purchase and we apologize if we have not met your expectations. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met: • All items must be in their original packaging with product tags intact (if tags are removed, we cannot accept the return) • All items must be unworn, unused, and in its original condition. • For health & safety reasons we are not able to accept returns for item such as earrings or body jewellery (unless deemed faulty) • Originals receipts would need to be included • All items would need to be purchased originally from MiggyMac.com If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us. Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal. 1. VALIDITY FOR EXCHANGES & RETURNS All UK exchanges and returns would need to be raised within 10 days of the invoice date, and 20 days for overseas orders. All requests for returns however, would need to be strictly made online at sales@miggymac.com for both local and overseas deliveries. 2. EXCHANGES & RETURNS ONLINE 2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging. 2.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange. 2.3 Mail us your parcel via a traceable mode of postage. 2.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel. 2.5 All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash and non exchangeable for boutique vouchers. The online Store Credit Voucher is applicable online only and cannot be used in our Retail boutiques. 2.6 Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would be refund in terms of another store credit. 2.7 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items. 2.8 However, if any of the products received is deemed defective or a wrong shipment, MiggyMac.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of MiggyMac.com. 2.9 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items. 3. OTHER TERMS & CONDITIONS 3.1 All items that are returned and exchanged, can only be made once. 3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order 3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product. 3.4 Miggy Mac makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose 3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) 3.6 All decisions made by MiggyMac.com is final. 1. SHIPPING & DELIVERY POLICY Miggy Mac provides FREE delivery to any address within the UK. However, please note that we do not deliver to PO Boxes. We deliver to most countries (unless prevented by international sanctions) We strive to keep our rates affordable; our focus is on getting the items to you quickly, promptly and safely. For a list of international countries that we deliver to and our charges, you may select your item and proceed to the checkout page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. 2. ORDER STATUS & TRACKING All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days (unless otherwise stated on product description page) upon confirmation of payment. We reserve the right to delay shipping an item, whilst we carry out online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. Local Deliveries All UK orders will be shipped using Royal Mail Tracked or Royal Mail special Delivery. (Please be aware for Royal Mail Special delivery – A signature will be required. Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. There will be a charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances. International Deliveries For all international deliveries will be shipped using DHL, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and you may track its status. 3. TAXES, DUTIES & TARIFFS For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.